> ## Documentation Index
> Fetch the complete documentation index at: https://docs.emberqa.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Metadata

> Configure custom metadata fields

Configure custom metadata fields so users can filter, review, and upload records using the fields your organization cares about.

## Decide What Metadata You Need

When you submit calls via API, you can include custom metadata like:

* Call type (inbound/outbound)
* Department
* Campaign name
* Customer segment
* Any other custom fields

Use the Metadata tab to decide which of those fields should appear in the app.

## Add a Metadata Field

1. Click **Create Property**
2. Enter the **Property Name** - this must match the key you send via API or use during upload
3. Select the **Type**
4. Configure visibility options
5. Save

## Choose Where the Field Appears

For each metadata field, decide whether users should see it:

* In item detail views
* As a Dashboard filter
* As a Dashboard table column
* As a default metadata field during upload

Only enable fields where they help users find or understand records. Too many visible metadata fields can make the Dashboard harder to scan.

## Filter by Metadata

Once configured, metadata filters appear alongside Date, Agent, and Score filters on the Dashboard. Users can filter calls by any metadata field you've enabled.

## Use the Lookup Table

Use the lookup table when your organization needs reusable key/value mappings with extra properties. Entries can be created, edited, duplicated, or deleted from the app.