What is EmberQA?
EmberQA is the AI-driven QA, Training, and Coaching platform built to turn every call/contact center agent into a top performer. We automate the full QA cycle, surfacing insights, improving agents, and closing performance gaps without manual effort. Score every customer interaction on autopilot, get personalized coaching insights, train agents to your exact specifications, and catch compliance risks before they become real issues.Get Started
API Documentation
Integrate EmberQA into your existing workflows with our API
Submit a Recording
Learn how to submit call recordings for analysis
Key Features
Automated Scoring
AI-powered analysis of every call with consistent, objective scoring
Multi-Language Support
Support for multiple languages with ISO 639-1 language codes
Custom Metadata
Track calls with custom metadata for better organization and reporting
Supporting Documents
Include transcripts, notes, and images for comprehensive analysis
Need Help?
Contact Support
Have questions? Our team is here to help