EmberQA Documentation - EmberQA Documentation

EmberQA scores every call center interaction with AI, surfaces coaching opportunities, and helps you improve agent performance.

Documentation

Learn how to use the EmberQA dashboard, view scores, run analytics, and manage your team

Integrate EmberQA into your workflows with our API

Feature	Description
Call Scoring	AI analysis of every call with consistent, objective scoring
Document Scoring	Score chat transcripts, emails, and written interactions
Data Extraction	Extract structured data from documents using templates
Coaching Insights	AI-generated guidance based on agent performance patterns
Real-time Alerts	Notifications for low scores and red flags

Questions? Reach out at hello@emberqa.com