Tabs
- Alerts - Configure alert rules
- History - View past alert triggers
Creating an Alert
- Click Create Alert
- Enter an Alert Name (e.g., “Low Score Notification”)
- Choose the Alert Type:
- Email - Sends an email notification
- Webhook - Sends an HTTP POST request to your URL
- Enter the Contact Information (email address or webhook URL)
- Select Content Types to monitor (Calls, Documents, or both)
- Choose an Alert Trigger:
- Score-based - Triggers when score falls below your threshold
- Red Flag - Triggers when any red flag is detected
- Completion - Triggers when processing completes (webhook only)
- If score-based, set the Score Threshold using the slider
- Click Create
Alert Triggers Explained
| Trigger | When It Fires |
|---|---|
| Score-based | When a call/document scores at or below your threshold |
| Red Flag | When any configured red flag is detected |
| Completion | When any call/document finishes processing (useful for integrations) |
Webhook Alerts
When using webhooks, EmberQA sends a POST request to your URL with JSON data including:- Call/document ID and filename
- Agent name
- Score and score breakdown
- Red flag details (if applicable)
- Timestamp
Managing Alerts
The Alerts tab lists all configured alerts. For each alert you can:- Edit - Modify the conditions or settings
- Delete - Remove the alert
Alert History
The History tab shows when alerts have triggered, including:| Column | Description |
|---|---|
| Alert Name | Which alert was triggered |
| Type | Email or Webhook |
| Content Type | Call, Document, or Workflow |
| Trigger Reason | Why the alert fired (score, red flag, etc.) |
| Recipient | Where the alert was sent |
| Date | When it happened |