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Alerts send notifications when specific conditions are met, such as low scores, red flags, or processing completion. Get notified via email, SMS, or webhook depending on the alert type.

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Decide What Should Trigger a Notification

Create an alert when someone needs to know about an event without checking the app manually. Common alerts include:
  • A call or document scored below a threshold
  • A red flag was detected
  • Processing finished and another system needs the result

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Creating an Alert

  1. Click Create Alert
  2. Enter an Alert Name (e.g., “Low Score Notification”)
  3. Select the owning Team
  4. Choose the Alert Type:
    • Email - Sends an email notification
    • SMS - Sends an SMS notification when available
    • Webhook - Sends an HTTP POST request to your URL
  5. Enter the Contact Information (email address, phone number, or webhook URL)
  6. Select Content Types to monitor
  7. Choose an Alert Trigger:
    • Score-based - Triggers when score falls below your threshold
    • Red Flag - Triggers when any red flag is detected
    • Completion - Triggers when processing completes (webhook only)
  8. If score-based, set the Score Threshold using the slider
  9. Click Create
Completion alerts require webhook delivery. Workflow content targets are available only for completion alerts.

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Send Results to Another System

Use webhook alerts when another system should receive updates automatically. EmberQA sends a POST request to your URL with details such as:
  • Call/document ID and filename
  • Agent name
  • Score and score breakdown
  • Red flag details (if applicable)
  • Timestamp
Click the info icon next to the webhook URL field to view full documentation with example payloads. Webhook endpoints should return HTTP 200-299 within 30 seconds. EmberQA includes a webhook_id that can be used for idempotency.

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Manage Existing Alerts

Use the Alerts tab to edit an alert when the recipient, trigger, threshold, team, or content scope changes. Delete an alert when it should stop sending notifications.

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Check Delivery History

Use History to confirm whether an alert fired and where it was sent. Filter by alert, type, recipient, or date when you are investigating a specific notification. Email payloads open in a new tab. Webhook payloads open in the payload modal.