The Coaching page shows agents who consistently fail specific metrics, helping you identify where targeted coaching would be most effective. For agents, this page appears as “Improvement” and shows only their own data.Documentation Index
Fetch the complete documentation index at: https://docs.emberqa.com/llms.txt
Use this file to discover all available pages before exploring further.
Filters
| Filter | Options |
|---|---|
| Team | Filter by agent tag (managers only) |
| Days Back | 1 day, 7 days, or 30 days |
| Minimum Fail Percentage | 20% to 80% threshold |
| Content Type | Calls or Documents |
What You See
Metrics Summary Chart
A chart showing which metrics are failed most often across all agents (managers only).Agent List
Each agent with coaching opportunities shows:- Agent name with their average score
- Number of metrics needing improvement
- Table of metrics with:
- Total calls/documents
- Failed count
- Fail rate percentage
- Coaching Insights button
Coaching Insights
Click the Coaching Insights button on any metric to open an AI-powered analysis. The AI scans all calls/documents where the agent failed that specific metric and generates:- Specific guidance on how to improve on that metric
- Concrete examples from the agent’s actual calls showing what to do differently
- Links to each failed call/document so you can review them in full detail