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EmberQA uses AI to score your call recordings and documents against your criteria. Upload files, get scores, and identify coaching opportunities.

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App Structure

SectionPurpose
OperationsDashboard (view scores), Daily Reports, Workflows
PerformanceAnalytics, Coaching, Training
StandardsRubrics (scoring criteria), Red Flags, Alerts
IngestionUpload files
SettingsUsers, Agent Management, Metadata

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Key Concepts

TermMeaning
RubricScoring criteria with categories and pass/fail items
Red FlagAuto-detected issue (e.g., compliance violation) that triggers alerts
WorkflowDocument processing to extract structured data
TeamAgent grouping for filtering and reporting

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Quick Start

  1. Set up your Rubrics (what you want to score)
  2. Upload recordings or documents
  3. View results in the Dashboard