The Dashboard is where you review recent scoring activity. Use it to spot changes in performance, find specific calls or documents, open the scoring details, and export the records you are looking at.
Start with the Summary
The cards at the top show how much work was processed in the last 24 hours and how recent scores compare with the normal 30-day average.
Use this area for a quick health check:
- Total shows recent volume
- Average Score shows recent scoring performance
- Score Distribution shows whether results are concentrated in high, mid, or low ranges
Green or red comparison values show whether the last 24 hours are above or below the 30-day baseline.
Find the Records You Need
Click Filters when you want to narrow the table. Common ways to use filters include:
- Find calls or documents from a specific date range
- Look for low-scoring items that need attention
- Review work for a specific agent or team
- Search call transcripts for a keyword
- Show only items that missed a particular metric
- Show calls marked Review Needed
- Switch between All, Calls, and Documents
After choosing filters, click Apply Filters. Use Clear All to return to the default view.
Keyword search applies to call transcripts. When you search by keyword, the dashboard switches to calls because documents do not have call transcripts.
Read the Results Table
Each row is one scored item. Depending on whether you are viewing calls, documents, or both, the table can show the agent, score, received date, processing status, duration, review status, red flags, and any metadata columns your organization uses.
Use the table to decide what to open next:
- Click a column header to sort
- Look for red-highlighted rows when reviewing red flags
- Check status to separate completed results from pending, invalid, errored, or ungraded items
- Click any row to open the detail view
Review One Item
Click a row to open the full scoring detail.
For calls, the detail view includes the call context, transcript, audio player, metadata, sentiment information when available, and the score breakdown. For documents, it includes the document context, metadata, and score breakdown without call-specific transcript or audio controls.
The score breakdown shows each rubric metric, whether it passed or failed, the points earned, and the reasoning behind the score. Expand a metric when you need to understand why EmberQA scored it that way.
Use the previous and next controls, or the left and right arrow keys, to move through items without closing the detail view.
Mark Review Status
When a call has been checked, mark it Reviewed. If someone else needs to inspect it, mark it Review Needed.
The review history shows previous review actions when more than one action has been taken.
Correct the Agent
If a call is assigned to the wrong agent, admins can correct it from the call detail view:
- Click the pencil icon next to the agent name
- Enter the correct agent
- Click the checkmark to save
Future reporting for that call will use the corrected agent.
Edit Scoring
Admins can adjust scoring from the detail view when a score needs correction.
- Turn on Edit Mode
- Click any metric row to toggle it between Pass and Fail
- Mark the item as an exemption if it should not count in scoring
- Click Save Changes and confirm
Export Results
Click Export to download the current table results. Exports follow the filters you have applied, so filter first when you only need a specific date range, team, agent, status, or item type.
Use Refresh when you are waiting for newly uploaded or recently processed items to appear. 
