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The Dashboard is your central hub for reviewing all scored calls and documents. It shows analytics, lets you filter and search, and gives you detailed access to each scored item.

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Dashboard Overview

When you open the Dashboard, you’ll see:
  1. Tabs at the top to switch between Calls and Documents
  2. Analytics cards showing 24-hour metrics with 30-day comparisons
  3. Filters to narrow down what you’re looking at
  4. Data table listing all scored items

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Understanding the Analytics Cards

The top of the dashboard shows three analytics cards (for the currently selected tab):
CardWhat It Shows
Total (24 Hours)Count of calls/documents scored in the last 24 hours, compared to 30-day daily average
Avg Score (24 Hours)Average score for the last 24 hours, compared to 30-day average
Score DistributionPie chart showing how scores break down by range (0-50, 51-70, 71-85, 86-100)
Green percentages mean you’re above average; red means below.

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Filtering Your Data

Click the Filters section to expand it. Available filters include:
FilterDescription
Start/End DateFilter by date range
Min/Max ScoreFilter by score range (0-100)
Min/Max DurationFilter by call duration in seconds
Agent NameSelect or type an agent name
TeamFilter by team/tag if you use team groupings
Failing MetricFind calls that failed specific rubric metrics
Red Flags OnlyCheckbox to show only calls with red flags
Metadata FiltersFilter by any custom metadata fields you’ve configured
After setting filters, click Apply Filters. Use Clear All to reset.

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Reading the Data Table

The table shows one row per scored call or document: For Calls:
  • Agent: Who handled the call
  • Reason for Call: AI-detected reason/summary
  • Score: Score for the call (0-100)
  • Date/Time: When the call was recieved by EmberQA
  • Duration: Call length
  • Status: Complete, Processing, Failed, or Error
  • Plus any custom metadata columns you’ve configured
For Documents:
  • Filename: Document name
  • Agent: Assigned agent
  • Score: Score for the document (0-100)
  • Date/Time: When the document was recieved by EmberQA
  • Status: Complete, Processing, Failed, or Error
Calls/Documents with red flags appear highlighted with a red left border. Click any row to open the detail view.

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Reviewing a Call in Detail

When you click a row, a popup opens showing everything about that call.

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Left Panel: Context & Transcript

Call Info Card shows:
  • Agent name (editable by admins)
  • Date and time
  • Duration
  • Reason for call (if detected)
  • Original filename
Call Transcript has two tabs:
  • Formatted: AI-cleaned version (loads automatically)
  • Original: Raw transcript
Audio Recording: Play the call directly. Use the player controls or keyboard shortcuts:
  • Space: Play/Pause
  • Shift+Left/Right: Seek 10 seconds
Metadata: Any custom metadata attached to this call.

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Right Panel: Score Breakdown

Overall Score displayed at the top. Metric Cards show each rubric metric with:
  • Pass/Fail indicator
  • Points earned vs possible
  • Click to expand and see the AI’s reasoning
Edit Mode (Admin only):
  1. Toggle the Edit Mode switch
  2. Click any metric row to toggle it between Pass and Fail
  3. Check Mark as Exemption if the call shouldn’t count in scoring
  4. Click Save Changes and confirm
  • Use ← → arrow buttons to move between calls
  • Use keyboard arrows (Left/Right) for faster navigation
  • Press Escape to close

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Reassigning an Agent

If the wrong agent was detected:
  1. Open the call detail
  2. Click the pencil icon next to the agent name
  3. Type the correct name
  4. Click the checkmark to save
The call will now report under the correct agent.

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Switching Between Calls and Documents

Use the Calls and Documents tabs at the top of the Dashboard. Each tab has its own:
  • Analytics cards
  • Filters
  • Data table
The Documents tab works the same way as Calls, except there’s no audio player in the detail view.