Skip to main content
Use the Scoring tab in Account Settings to control when a call is considered too short to score reliably. If a call falls below any configured minimum, EmberQA marks it as a short transcription and excludes it from scoring.

​
Set Short-Call Rules

Use these settings to avoid scoring calls that do not contain enough conversation to evaluate fairly. The default thresholds are:
  • Minimum Word Count: 50 words
  • Minimum Call Duration: 30 seconds
  • Minimum Speaker Exchanges: 2 exchanges
Raise thresholds if short calls are still being scored when they should be excluded. Lower them only if legitimate calls are being marked too short.

​
Updating Scoring Configuration

  1. Open Account Settings > Scoring
  2. Update one or more threshold values
  3. Click Save Changes
Use Discard Changes to reset the form back to the currently saved configuration.